Technical support

 Our team is available for all technical support requests

You can contact them by email, phone or via our new online Service Desk that will facilitate future exchanges.

If you do not have an account on our Service Desk, we invite to create one by filling out this form
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  • Intuitive and user-friendly
  • History of past requests
  • Status of the application in progress
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TÉLÉPHONE

  • Landline  (8am – 4:30pm GMT): 05.63.21.10.53
  • Mobile phone in case of emergency:
    • SOFTWARE support –  06.37.79.02.44
    • TECHNICAL support – 06 66 49 55 02

TECHNICAL SUPPORT TEAM

Mathieu LEBOUGRE

Software Support

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Maxime RICARD

Technical Support

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Robin DIAGUE

On-site Support

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Product details


Prooftag cerv

  • Add product details and characteristics directly on the Prooftag CERV interface
  • Add additional information such as origin or composition
  • Register the languages available for viewing your products
  • Define the safety data associated with the product

TRACK & TRACE


Prooftag cerv

  • Connectivity and serialisation
  • Track & trace your products and identify the distribution channels of your products
  • Create shipping or product return events
  • Certitrack integration allows you to manage the users and applications that have access to your products

LOYALTY PROGRAM​


Prooftag cerv

Build customer loyalty by rewarding them for each seal scan

ALERTS


Prooftag cerv

  • Get an alert each time a seal is consulted
  • Receive product location information

ANALYTICS


Prooftag cerv

Consult the consultation statistics in real time by

  • country
  • consultation language
  • product type

MARKET SURVEILLANCE


Prooftag cerv
Monitor your markets in real time
and adapt your strategies in real time